We utilize a print on demand system for all of our apparel items. Your items will normally need to be printed first then shipped. Our goal is to ship your items within 3-5 business days after your order is placed. Once a package is shipped you will receive a message containing tracking information to the email address you provided us at checkout.
Frequently Asked Questions
Please allow at least 48hrs-72hrs from your shipped date, for shipping status to update before contacting us about tracking updates. Unfortunately, once we drop shipment to USPS, we have no control on the tracking updates. Please be assured that after receiving your order shipment notification, your package has been shipped.
While we make a 110% good faith effort to track and correct any errors in shipment provided the shipping address you supplied is correct. We simply can not be responsible for lost, stolen, or undeliverable packages once they leave our location and are into the hands of USPS or UPS.
Please be sure to provide the correct shipping information to avoid loss. If the shipping address is entered incorrectly and a change needs to be made to the final destination address, please contact us immediately after you placed your order. Once your item is in the hands of the post office, address changes cannot be accommodated. If the package is returned to sender due to incorrect address, you will be responsible for any reshipping costs. Although we have not experienced any issues with USPS, we reserve the right to not be responsible for any mis-delivery or lost packages of said delivered packages.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact our Customer Support team with the order number and the missing item’s name. We will resolve the issue for you as quickly as we can.
We accept all major credit cards as well as PayPal and PayUMoney
Yes, it’s 100% Secure. We use the PayPal secure payment gateway.
** You can also use the PayPal checkout to pay with the major credit card companies without having to log in to your account.
The zodicplus.net adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We would love to be able to offer returns because of defecting issues, but unfortunately, our orders are printed on demand. That means when you order it, we print it. We don’t carry inventory, so as a result, we cannot take returns.
If your order was printed incorrectly or damaged, we will be happy to get you a new order at no charge.